Privacy Policy

ROLAND CORPORATION AUSTRALIA PTY LTD

PRIVACY POLICY

1. Introduction

Welcome to www.boss.info/au/ and www.rolandcorp.com.au (the “Website”). The Website is operated by Roland Corporation Australia Pty Ltd (ACN 001 359 002) (“Roland”). Any reference to “we”, “our” or “us” means Roland. Any reference to “you” or “your” means a visitor or user of our Site.

Roland understands that you value your privacy. We are committed to safeguarding the privacy of our customers and Website visitors. When you share your Personal Information with us, we treat it with care and take our responsibility to protect it seriously. We only use or disclose your Personal Information for the purpose for which it was collected.

Roland values transparency and privacy. Our Privacy Policy is intended to clearly explain what Personal Information we collect about you, how we collect your Personal Information, how we share your Personal Information, how we store your Personal Information, how we transfer Personal Information and other information about how we manage your Personal Information.

We may update the terms of this Privacy Policy at any time, and by continuing to use our Website, you accept the terms of the updated Privacy Policy. Revised versions will be made available on the Website. All updates will be effective immediately upon our posting of the updated Privacy Policy on our Website.

By accessing our products and the Website or providing information to us, you are taken to have read and consent to the collection, use, disclosure and handling of your Personal Information (including sensitive information) in accordance with this Privacy Policy.

You may also accept our Privacy Policy by clicking on “accept” or agree to this Privacy Policy where this option is made available to you by us in the user interface of our Website.

2. What is Personal Information

In this Privacy Policy, “Personal Information” has the meaning set out in the Privacy Act. Personal Information is information about an individual whose identity is apparent or can reasonably be ascertained from that information. It includes your name and contact details such as an address, telephone number, email address, business/employer name, financial information, date of birth.

3. Purposes

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the “Apps”) and the Privacy Act 1993 (New Zealand).

Please read this Privacy Policy carefully as it sets out how we collect, store, use and safeguard your Personal Information in relation to the products that we offer on our Website (collectively, the “Products”) in compliance with the APPs in the Australian Privacy Act 1998 (Cth), the Privacy Amendment (Notifiable Information Breaches) Act 2017 (“NDB”), the SPAM Act 2003 (Cth), (collectively, “Privacy Laws”) and other applicable Australia and state and territory privacy legislation.

Protecting your Personal Information is very important to us. Our Privacy Policy will give you an understanding of the types of Personal Information we collect, how and when we collect Personal Information, the purpose for which we collect Personal Information, how to update your Personal Information and how you can make a complaint and how we deal with any such complaint.

4. Types of Personal Information we collect

We receive and store Personal Information you provide to us through the supply of our Products, through your use of our Website, when we answer your queries or when you submit Personal Information to us online or when you use our Website.

Personal Information about visitors to our Website is collected only when it is knowingly and voluntarily submitted with your consent. For example, we may need to collect this information to supply you with our Products or to answer any of your requests or enquiries.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your Product or service order.

Roland may collect your contact details including your name, interests, address, email address and phone and fax numbers. Where relevant, we may also collect your driver’s licence details, date of birth, gender information, salary information, financial information, credit card details or tax file number (TFN).

In some cases, Roland may also collect demographic information such as your age. This information is sought to assist us to better understand and service our customers. This information is de-identified when input into our analysis projects or research tools and then only used as aggregated demographic Information.

We may with your express consent collection Personal Information from you that is considered sensitive. This may include cultural information about your racial or ethnic origin when you provide us with information about your country of birth.

If you do provide other sensitive information to us for any reason (for example, if you provide us with information about a disability you have or other health related information), you consent to us collecting that information and using and disclosing it for the purpose for which you disclosed it to us and as permitted by the Privacy Laws.

5. How we collect your Personal Information

We may collect additional information at other times, including but not limited to:

• when you purchase our Products and when we answer your queries;
• when you request a brochure, join a mailing list, subscribe to a blog or request information including from the Roland website or at a trade show or other promotional event;
• when you complete an online or a hard copy form such as a product warranty or promotional form;
• when you enter a competition or respond to a survey;
• when you enroll in a course or a training session;
• when you apply for a job at Roland;
• when you conduct business with us.

We may collect additional information from you at other times, including but not limited to, when you provide feedback, change your content or email preference, respond to surveys, or when you email us or communicate with our support team.

We may, with your consent, collect Personal Information about you or from your authorised representatives to fill online orders, contact you regarding your order, for internal record-keeping, for business development and marketing, for information analytics, to manage, research and monitor the way you use our Products, for communicating with you or for other products and services which we think may be of interest to you.

We may also collect Personal Information about you from publicly available sources, from our related companies or from third parties (for example, from references if you apply for a job with us).

Roland collects Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website, and when we provide our Products and services to you. You are responsible for the accuracy, quality, integrity, and reliability of the Personal Information that you provide to us.

6. What do we use Personal Information for?

The purposes for which we use your Personal Information will depend on the circumstances in which we collected it.

For example, we may use your Personal Information so we can:

• conduct business together;
• inform you of products and services that may be of interest;
• send newsletters to you and communicate with you by telephone, email, SMS or mail;
• engage with you on our Website and blogs;
• administer our business activities and internal record keeping;
• meet legal, regulatory and compliance obligations;
• manage, research and develop our Products including through data analytics;
• consider you for employment or other business relationships; and so
• that you can use our Website.

We may use or disclose your Personal Information:

• for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
• for other purposes to which you have consented; and
• as otherwise authorised or required by law.

Generally, we will only use and disclose the Personal Information that we collect about you for purposes connected with our business operations. These purposes may include:

• verifying your identity;
• contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
• assessing your suitability for employment or other relationships with us;
• providing goods or services to you, or receiving goods or services from you;
• addressing any issues or complaints that we or you have regarding our relationship; and
• developing and improving our business.

We may also use your Personal Information:

• to contact you with further information about, and to seek feedback on, our Products and services and the products and services of Roland dealers and our third-party marketing partners;
• to improve our Products and services;
• to understand our customer base; and
• to evaluate Roland dealers.

If you choose to withhold your Personal Information, it may not be possible for us to fulfil the purposes of providing you with the Personal Information, to supply you with our Products or for you to access certain parts of our Website or for us to respond to your query.

7. To whom do we disclose Personal Information?

Roland discloses your Personal Information for the purpose for which it was collected and only for a purpose that is set out in this Privacy Policy.

This may include disclosing your Personal Information to the following types of third parties:

• Roland dealers;
• any third parties to whom you have directed us to disclose your Personal Information (e.g. referees);
• our related companies;
• our contractors (such as mailing houses, marketing agencies, insurance providers, website and Information hosting providers, third-party software providers and other IT suppliers) and other persons who perform services for us;
• companies who may use your Personal Information in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our Products and services;
• our accountants, insurers, lawyers, auditors and other professional advisers;
• third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
• otherwise as permitted or required by law.

Where we disclose your Personal Information to third parties, we will use reasonable commercial efforts to ensure that such third parties protect your Personal Information in a manner consistent with this Privacy Policy.

Some information that you post to parts of our Website or to our social media pages may be available for view by the public. You should use discretion in deciding what information you upload to such sites.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user information databases, together with any Personal Information and non-Personal Information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.

8. Does Personal Information leave Australia?

Some of the parties to whom we disclose Personal Information may be located outside Australia. For example, we may disclose Personal Information to our related companies overseas and to our overseas service providers.

The countries in which these parties are located will depend on the circumstances. In the ordinary course of business, we commonly disclose Personal Information to and you consent to us disclosing your Personal Information to parties located overseas including Japan, Malaysia, the United Kingdom, and the United States of America.

We will use reasonable commercial efforts to ensure that these third parties protect this Personal Information in a manner consistent with this Privacy Policy.

9. Direct Marketing and Public Events

We may collect and use your Personal Information with your consent when you attend public events including exhibitions and trade shows or if you participate in any of our competitions.

Direct marketing involves communicating directly with you for the purpose of promoting goods and services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email, SMS or tailored advertising that is visible to you when you view a webpage. We may use and disclose your Personal Information for the purpose of direct marketing to you where:

• you have consented to us doing so; or
• it is otherwise permitted by law.

You can unsubscribe from our direct marketing by contacting us or by using the “unsubscribe link” that is contained in an email from us.

10. Security of your Personal Information

Roland is committed to ensuring that the information you provide us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, technological and managerial procedures to safeguard and protect your Personal Information from misuse, interference, loss and unauthorized access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. No method over the transmission or storage system is 100% private and secure. You understand that we do not guarantee or warrant the absolute privacy or security of any information we collect from or about you. If you have any questions about privacy or security, please contact us.

11. Notifiable Data Breach

The security of your data is important to us but remember no method of transmission over the Internet is 100% private and secure. We do not guarantee or warrant the absolute privacy or security of any data we collect from or about you.

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted unencrypted via electronic mail or web forms may be at risk of being intercepted, read or modified.

A reportable “Data Breach” is a security incident where the integrity of Personal Information is compromised through being destroyed, lost, altered, corrupted, disclosed or accessed by an unauthorised person where it is likely to result in serious harm to any individual affected.

We have procedures and systems in place including a data breach incident response plan, specific data breach policies and procedures and personnel to deal with an actual or suspected “Data Breach” and will notify you and the applicable regulator in accordance with our obligations under the Privacy Laws and NDB.

Please report to Roland any actual or suspected data breaches for investigation by using the contact details provided below.

12. Limitation of Liability

Your use of our Website is at your own risk.

We will take reasonable steps to keep any Personal Information we hold about you secure but to the maximum extent permitted by law, we exclude all liability for the consequences of any unauthorised access to your information. This includes (but is not limited to) loss or damage you might suffer because of any of the following:

(a) reliance on the completeness, accuracy, suitability or currency of the Website (including third-party material and advertisements);
(b) failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, virus or other harmful component, loss of Information, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records;
(c) accessing any sites or servers maintained by other organisations through links on the Website or any communication from the Website. Links are provided for the convenience of users of the Website only and without responsibility for the content or operation of those sites (unless otherwise stated, linked sites and the services are not endorsed by us and your linking to any such sites is at your own risk); or
(d) the provision of credit card or other financial information, the failure to complete (or delay in completing) any transaction, or other loss or damage arising from any e-commerce transacted or attempted to be transacted on the Website (if any).

13. Third-Party Analytics Tools and Third-Party Remarketing Tools

We use technologies and third-party services that may use cookies, pixels, tags and web beacons (code snippets) on our Websites to customise content and advertising, to provide social media features and to analyse traffic to the Website, including about how you use and interact with our Websites.

We also share information about your use of the Website with our trusted social media, advertising and analytics partners.

We use third-party analytics tools to:

(a) analyse usage trends on the Websites including the tracking and reporting of Website traffic, ad conversion tracking, traffic analysis and marketing optimization;

(b) collect this information in aggregate form so that it cannot identify any individual user.

Third-party analytics tools collect non-Personal Information such as how often you visit our Website, the web pages you visit, add-ons, and other analytics Information that assists us in improving our Products and services. These tools might include but are not limited to Google Analytics, Google AdWords conversion tracking, Google Tag Manager.

14. Website

When you come to our Website, we may collect certain information such as browser type, operating system, and the Website visited immediately before coming to our Website. This information is used in an aggregated manner to analyse how people use our Website, so that we can improve our Products and services.

“Cookies” are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser.

Roland uses technology such as “cookies” on its Website and in emails you have agreed to receive from us. The use of “cookies” is an industry standard and helps us monitor the effectiveness of our advertising and how visitors use our website so that we can customise and improve our website and services.

The types of information stored by these “cookies” may include your Internet Protocol (IP) address, details of your computer system, browser information, geolocation information, and details of pages visited (and for how long) and Website functionality accessed.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your web browser. However, certain aspects of our Website or a particular functionality may not be available or may not perform optimally if you turn off cookies.

Third party vendors, including Google, Yahoo and Facebook, show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website. We also use analytics Information supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.

If you want to disable this service, access the company's page provided below and follow the instructions.

• Google, Inc.
You can opt-out from the following site:
https://www.google.com/policies/technologies/ads/
• Yahoo Corporation
You can opt-out from the following site:
https://policies.yahoo.com/ie/en/yahoo/privacy/index.htm
• Facebook, Inc.
You can opt-out from the following site:
https://www.facebook.com/ads/website_custom_audiences/

15. Links to other websites

The Roland Website (and other content we provide or make available to you) may contain links to third-party websites. These links are for your convenience only. Links to third-party websites do not constitute sponsorship or the endorsement of these websites.

We use YouTube API Services as an online resource when you use or access this Website or our apps. Videos and other content may be displayed through the YouTube API Services which are provided by Google LLC. Such use is governed by YouTube’s Terms of Service and Google’s Privacy Policy.

YouTube’s requirements for your access to or use of the YouTube Service (‘Service’) set out your rights to use the Service and the conditions that apply to your use of the Service when engaging YouTube content and services through our Website or our apps. YouTube’s Terms of Service is a legal document which you must follow when accessing or using the YouTube API services. Please read it and make sure you understand it before you access or use the Service.

You / API client agree that you are subject to and will comply with YouTube’s Terms of Service and Google’s Privacy Policy at all times when accessing or using the Service.

YouTube’s Terms of Service are located at: https://www.youtube.com/t/terms and the Google Privacy Policy is located at https://policies.google.com/privacy.

Please be aware that Roland is not responsible for the content of any external website or the privacy practices of any third party. The operators of those websites may have privacy policies and practices which differ from our own. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each website that collects Personal Information.

16. Accessing and updating your Personal Information

The APPs require us to correct our personal records or Personal Information if they are inaccurate or out-of-date. Please contact us to correct or update the Personal Information that you have provided to us.

We request that you keep your information as current as possible so that we may continue to improve our supply of Products to you.

You can request Roland to review, correct or update your Personal Information but we will first ensure that your identity is properly verified, and any access rights are authenticated.

You may also seek access to Personal Information which Roland holds about you in accordance with the Privacy Act 1988 (Cth) subject to certain exemptions which may apply.

We may require that the person requesting access put this request in writing and provide suitable identification for verification purposes. Where permitted by law, we may charge an administration fee for granting access to the information.

We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Laws.

17. Opting-Out

If we use your Personal Information to market and promote our Products, you may notify us at any time that you do not wish to receive marketing or promotional material by contacting us directly or through the “unsubscribe” mechanism in our marketing or promotional emails.

18. Complaints about privacy

We welcome your queries or comments about our Privacy Policy and Personal Information handling practices.

If you have any questions, concerns or complaints about our collection, use or disclosure of your Personal Information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us. When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

Roland will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner (click here for information).

19. Contacting us

This Website is owned and operated by Roland Corporation Australia Pty Ltd (ACN 001 359 002).

Our principal place of business is at 38 Campbell Ave, Dee Why NSW 2099.

You can contact us:

(a) by post, using the postal address PO Box 18 Dee Why NSW 2099;
(b) by telephone, on the contact number published on our Website from time to time;
(c) by email at RCA.CustomerService@roland.com

© 2019 Roland Corporations Australia Pty Ltd. ALL RIGHTS RESERVED.

Privacy Policy last updated 9 December 2019.