If your Roland or BOSS product needs to be serviced, you have two options:

• Work with an Authorized Service Centre near you.
• Send your Roland or BOSS product to the Roland Canada Factory Service Centre in Mississauga, ON.

Note: In rare cases, the Roland Canada Factory Service Centre is your only service option. Please contact your local Authorized Service Centre first to discuss your service needs and confirm that they can service your product.

To find an Authorized Service Centre in your region, use our Service Centre Locator at the bottom of this page.

If you wish to send your Roland or BOSS product to the Roland Canada Factory Service Centre, please submit a service request through Roland Backstage to obtain a return authorization (RA) number before you ship any Roland or BOSS gear in for repair. When the Roland Canada Factory Service Centre receives your product our technicians will inspect it and contact you with an estimate of repair costs.
Please Note
The Roland Canada Factory Service Centre is no longer able to accept in person drop off of Roland or BOSS products in need of repair.

Roland Canada Factory Service Centre Labour Rates (Non-Warranty):

• All Roland and BOSS products except BOSS Compact and Twin pedals: $80.00 per hour, billed in 15-minute increments.
• BOSS Compact and Twin pedals: $40.00 per hour, billed in 15-minute increments.

Please note that the a $25 bench fee, plus return freight costs and applicable taxes, will be charged if you do not proceed with the repair, or if a Roland or BOSS product is received and no problem is found by our technicians.

Local Authorized Service Centres may have different rates and policies. Please contact the Authorized Service Centre directly for information.

Roland Canada Parts Department

External parts are available for sale to Canadian customers from the Roland Canada Parts Department by submitting a parts request through Roland Backstage.
Any part that requires disassembly of your Roland or BOSS gear will NOT be available for purchase and you will need to have your Roland or BOSS gear repaired by our Factory Service Centre or one of our Roland Authorized Service Centres located across Canada.

Roland Canada DOES NOT provide parts or service information for customers outside Canada.

If you are located outside Canada please visit Roland Global and select the appropriate site for your region. www.roland.com/global/international

Roland Canada Product Support

If you need support for your Roland or BOSS gear head over to the Knowledge Base page. There are thousands of Knowledge Base articles available and a quick search may find the answer you are looking for. If you cannot locate an answer, or you need more information, you can email our product support specialists through Roland Backstage.

Roland Canada Authorized Service Centres

Roland Canada also supports a number of Roland Authorized Service Centres across Canada to help you get your Roland or BOSS gear inspected and repaired if shipping to our Factory Service Department presents a challenge. These Roland Authorized Service Centers offer both warranty and/or non-warranty service and have direct access to our Factory Service Department and Parts Department staff and resources to ensure your Roland or BOSS gear is repaired to factory spec. Please note that shop rates and turn around time may be different than our Factory Service Department, please contact the local Roland Authorized Service Centre prior to dropping off / shipping your gear to get this information.

Please select your province from the options below: