Repairs and Parts

While Roland and BOSS gear have some of the lowest service requirements in the instrument industry, we are proud to back all of our products with top-flight technicians, parts and facilities to provide additional "Roland Value" for your Roland purchase.

Roland Canada maintains a fully-equipped Factory Service Department for repairs to your Roland and BOSS gear. For drop off and pickup of Roland and BOSS gear that need repairs the address is:

Roland Canada Factory Service
Unit 3 - 80 West Beaver Creek Road
Richmond Hill, ON
L4B 1H3
Phone: 647-361-2080, ext. 2

Once received, our service technicians will inspect your product and contact you with an estimate of the repair costs. Our shop rate for BOSS single and dual compact pedals, tuners and metronomes is $40.00 per hour with a minimum shop rate of $25.00. All other Roland or BOSS products have a shop rate of $80.00 per hour with a minimum shop rate of $40.00.

Please note that the minimum shop rate of $40.00 plus return freight costs will be assessed if you do not proceed with the repair, or if a unit is received and no problem is found by our technicians.

In addition to our experienced service staff, we have an extensive parts inventory available exclusively for our Authorized Service Centres to ensure quick turn around of the repair to your Roland or BOSS gear.

New Parts Policy in effect January 15, 2018
A smaller sub-set of this parts inventory is available for sale directly from the Roland Canada Parts Department. Any part that requires disassembly of your Roland or BOSS gear will NOT be available for purchase and you will need to have your Roland or BOSS gear repaired by one of our Roland Authorized Service Centres across Canada.

The Roland Canada Parts Department can be reached directly at 647-361-2080 ext.3, 604-270-6626 ext 3. or
[Parts inquiries only please]

Contact other Roland Authorized Service Centres across Canada

Roland Canada also supports a number of Roland Authorized Service Centres across Canada to help you get your Roland or BOSS gear inspected and repaired if shipping to our Factory Service Department presents a challenge. These Roland Authorized Service Centers offer both warranty and non-warranty service and have direct access to our Factory Service Department and Parts Department staff and resources to ensure your Roland or BOSS gear is repaired to factory spec. Please note that shop rates and turn around time may be different than our Factory Service Department, please contact the local Roland Authorized Service Center prior to dropping off / shipping your gear to get this information.

Please select your province from the options below: