Support FAQ Q.What is a Roland Account? A. A Roland Account gives you access to Roland Backstage and Roland Cloud. To learn more about what a Roland Account is, and why you should have one, watch this video HERE. Q. What is Roland Backstage? A. Roland Backstage is a customer portal for Roland and BOSS product users. Join Roland Backstage to register your products, search product support information, and send customer support inquiries. Q. How can I get an owner’s manual for my Roland or BOSS product? A. Roland and BOSS product manuals can be downloaded as PDF files free of charge from our Owner’s Manuals section. For older products, please visit the Manual Archive. Printed hard copies of our manuals are not available at this time. Q. What is the "Knowledge Base" and how can it help me? A. The Knowledge Base contains answers to specific questions about our products. Each Knowledge Base entry has been created from questions asked by users just like you, and answered by our Product Support team. Most contain a brief subject paragraph followed by detailed, easy-to-follow, numbered steps. There are thousands of them available. Q. Can I order parts from Roland Canada directly? A. Roland Canada has a huge inventory of parts that can be ordered directly by sending an email to the Roland Canada Parts Department, Monday through Friday, 9:00am to 4:00pm Pacific Time. Please note, parts requiring internal access of the Roland or BOSS product are not available to consumers and must be installed by a Roland Canada Authorized Service Center. Q. I don’t live in Canada. How can I get help or support with my Roland or BOSS product? A. Roland Canada Ltd. is dedicated to providing the best service for our customers in Canada. If you’re a Roland customer living outside of Canada, there is a large network of international websites to help you find support in your country or region. Q. How and where can I get my product serviced? A. If you need to have your Roland or BOSS product serviced, you have several options. Please visit the Repairs & Parts page for details. Q. How do I find my serial number? A. Most Roland or BOSS serial numbers have a 7-digit designation containing 1–2 letters and 5–6 numbers, usually located on the rear of your Roland or BOSS gear. For more details and images, check out this Knowledge Base article. Q. What is the warranty for Roland or BOSS products? A. Warranty details can be found in the Warranty Information section. Q. What are Roland Canada’s service rates? A. Our shop rate for Roland and BOSS products—other than BOSS Compact and Twin pedals, Tuners and Metronomes—is $80.00 per hour with a shop minimum of $40.00. For BOSS Compact and Twin pedals, Tuners and Metronomes, our shop rate is $40.00 per hour, with a shop minimum of $25.00. Please note that a $40.00 bench fee plus return freight costs will be assessed if you do not proceed with the repair, or if a unit is received and no problem is found by our technicians. Please visit the Repairs & Parts page for additional service-related details. Q. If I purchased my Roland or BOSS product used, is the warranty still valid? A. Warranties for Roland and BOSS products are not transferable. Please refer to the Warranty Information page for more details. Q. Can Roland Canada help me repair my product myself? A. If your Roland or BOSS product needs service, we suggest you contact the nearest Roland Authorized Service Center. Roland does not offer service or repair assistance or provide service manuals (schematics) at this time. Please note: choosing to repair or modify your product at any time during your warranty period voids the warranty.